Express 1-3 Day Delivery
Delivered by our friendly couriers within 1-3 working days of dispatch (excluding weekends & bank holidays). The courier will deliver to the main door of the building only on an all-day 7am to 7pm service with no time slots provided.
If you are not home, the courier may attempt delivery to a neighbour or will leave a card with instructions on how to reschedule this service (redelivery charges may apply). Please ensure you provide a current mobile number & email address at checkout so the courier can reach you if required.
We would note most carriers do not call before delivery & would recommend having someone available at the property throughout the day. Goods will be delivered next working day, barring any carrier delays, so please check your tracking for updates.
2-Man Express 1-4 Day Delivery
Our larger items ship on a 2-man delivery service & are expected to arrive within 1-4 working days of dispatch (excluding weekends & bank holidays). These will be delivered to your room of choice so please ensure the route is clear prior to the delivery team’s arrival.
For flats, goods will be taken up a maximum of 1 flight of stairs if no lift is available. If your property has a lift, delivery can be to any floor provided the goods fit inside the lift. Please contact our customer service team prior to making purchase to confirm.
An ETA will be provided via text or email but please note this is an estimate only & delivery may be attempted outwith this window. Please ensure you provide a current mobile number & email address at checkout so the courier can provide updates as required.
If you are not home, the courier may attempt delivery to a neighbour or will leave a card with instructions on how to reschedule this service (redelivery charges will apply).
Surcharge Areas
There are some areas of the UK where a shipping surcharge will apply & delivery times may be extended. The charge will show at checkout once full delivery information is provided or you may prefer to contact our team directly to discuss your requirements.
All offshore & highlands areas will be affected including AB, BT, FK19-21, GY, HS, IM, IV, JE, KW, PA20-80, PH11-50, PO28-41, TR21-25 & ZE.